Salon Etiquette & Spa Policies
Our expertly trained staff are here to provide you with the best professional hair, skincare, nail care, facial, and spa services available today.

Payments & Credit Cards : We accept Visa, American Express, Discover, and MasterCard as well as personal checks.
Appointments for multiple services and for the same individual services will need to be guaranteed by credit card. A $50 fee
is charged for returned checks.

Cancellation & Requests : We appreciate and require a 24­hour cancellation notice. All spa packages must be cancelled no
less than 48 hours in advance. Clients are subject to ½ or full payment for any service cancelled after that time. All no­show
appointments and last minute cancellations will be charged and billed to your account. The cancellation phone number is

Salon Pricing : Because of the expertise, experience and availability of our talented hair designers, we offer you the option
of several different types of salon professionals. All prices are subject to change without notice. No refunds.
Children : For everyone’s ultimate relaxation, and safety, we do not allow children in the salon or spa treatment areas unless
they are getting salon (or other) services and are at all times supervised by an adult.

Professional Take Home Products : Paul Mitchell Focus Salon.

Gift Certificates : Gift Certificates must be redeemed within one year from the date of issue. Gift certificates are
non­refundable for cash and cannot be replaced if lost or stolen. Perfect for any occasion. Bridal registry available for
services and gifts.

Salon Policy: Each stylist is responsible for his or her work. If a service is to be corrected, service must be corrected by
stylist when guaranteeing their own work within 2 weeks of previous service. Stylist are independent contractors.